SlotsGallery Privacy Policy

At SlotsGallery, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our services at slotsgallery.com. We encourage you to read this document carefully so you fully understand our practices. By using our platform, you acknowledge that you have read and agreed to the terms outlined here. Our SlotsGallery casino is operated by Metlait SRL, a company registered under the laws of Costa Rica (reg. no. 3-102-911867), with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We are licensed under Licence no. 0000064 issued by the Tobique Gaming Commission.

1. Information We Collect

We at SlotsGallery collect various types of personal information to provide you with a safe, secure, and enjoyable gaming experience. The data we gather falls into several categories depending on how you interact with our platform.

1.1 Registration and Account Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and 1}3%sgMB794PJiLP chosen during the SlotsGallery login process
• Copies of identity documents submitted for verification (KYC)
• Payment method details, including card numbers and cryptocurrency wallet addresses

1.2 Transaction and Gaming Data

• Deposit and withdrawal history, including amounts and payment methods used
• Bonus code usage, including any SlotsGallery bonus codes or SlotsGallery promo codes you apply
• Gaming activity, wagering history, and game preferences
• Your participation in loyalty programs, VIP tiers, and free spins rewards

1.3 Technical and Usage Data

• IP address, browser type, device identifiers, and operating system
• Pages visited, session duration, and click-through behavior on our site
• Information collected via cookies, pixels, and similar tracking technologies
• Data related to app usage if you access us through the SlotsGallery app

2. How We Use Your Information

We use the information we collect for a range of legitimate purposes directly related to the operation of our services. At SlotsGallery, we are committed to processing your data responsibly and only to the extent necessary.

• Account management: We use your registration data to create and manage your account, verify your identity, and facilitate your SlotsGallery casino login securely.
• Payment processing: We process your financial data to handle deposits, manage SlotsGallery withdrawal requests, and prevent fraudulent activity.
• Bonuses and promotions: We use your activity data to credit applicable bonuses, including welcome packages, free spins, cashback rewards, and any SlotsGallery no deposit bonus offers where applicable.
• Legal compliance: We are obligated to verify your eligibility to play, confirm you are not located in a restricted country, and ensure compliance with anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Customer support: We use your contact details and account history to respond to your queries via live chat or email at support@slotsgallery.com.
• Service improvement: We analyze usage patterns and technical data to improve our platform, including our SlotsGallery slots library, live casino offerings, and mobile experience.
• Marketing communications: With your consent, we may send you promotional emails about new games, exclusive deals, and SlotsGallery promo code opportunities.

3. Legal Basis for Processing

Our SlotsGallery platform processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfill our obligations under the Terms and Conditions you agreed to when registering.
• Legal obligation: We must process certain data to comply with applicable gaming regulations and financial laws, including obligations under our Tobique Gaming Commission licence.
• Legitimate interests: We may process data to detect fraud, ensure platform security, and improve service quality where such interests are not overridden by your rights.
• Consent: Where required, we will ask for your explicit consent before using your data for marketing purposes or optional data processing activities.

4. Sharing Your Data

We do not sell your personal data to third parties. However, we at SlotsGallery may share your information with trusted partners and service providers under strict data protection agreements in the following situations:

• Payment providers: We share necessary payment data with processors such as Visa, Mastercard, Neteller, Skrill, ecoPayz, CoinsPaid, and others to facilitate transactions.
• Game providers: We may pass technical data to our software partners (including BGaming, NetEnt, Pragmatic Play, and approximately 120 other providers) to ensure game functionality.
• Regulatory and law enforcement bodies: We disclose data when required by law, court order, or the Tobique Gaming Commission.
• Dispute resolution: In the event of a dispute, we may share relevant account information with our authorized ADR provider, EGIS (disputes@egis-adr.com).
• Identity verification services: We share data with KYC and AML verification providers to confirm player identities.

5. Data Retention

We retain your personal data for as long as your account remains active with us, and for a period thereafter as required by applicable law. Our SlotsGallery records are typically kept for a minimum of five years following account closure to satisfy our regulatory and legal obligations. After this period, we securely delete or anonymize your data.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on our platform to enhance your browsing experience, remember your preferences, and analyze how you interact with our site. At SlotsGallery, cookies help us maintain your session after the SlotsGallery login, track which pages you visit, and serve you relevant content. You may adjust your cookie preferences at any time through your browser settings, although disabling certain cookies may affect the functionality of our services.

7. Your Rights

Depending on your country of residence and applicable law, you may have the following rights regarding the personal data we hold about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that we delete your personal data.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations.
• Right to data portability: You may request that we transfer your data to another service provider in a structured format.
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where we rely on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our team at support@slotsgallery.com. We will respond to your request within a reasonable timeframe in accordance with applicable legal requirements.

8. Security Measures

We take the security of your personal data seriously. Our SlotsGallery platform employs SSL encryption, firewalls, access controls, and regular security audits to safeguard your information against unauthorized access, loss, or misuse. Our payment processing partners, including those handling Paysafe transactions via Tronabriz Limited, are also required to maintain appropriate security standards. However, no online system can guarantee absolute security, and we encourage you to keep your account credentials confidential.

9. Children's Privacy

Our services are strictly intended for adults aged 18 years or older (or the legal gambling age in your jurisdiction). We do not knowingly collect personal data from minors. If we discover that a person under the legal age has registered with us, we will immediately close their account, void any transactions, and delete their data in accordance with our responsible gaming obligations.

10. International Data Transfers

As we are operated by Metlait SRL, a Costa Rica-registered company, your data may be transferred to and processed in countries outside your own jurisdiction. Where such transfers occur, we take reasonable steps to ensure that adequate safeguards are in place to protect your information, consistent with applicable data protection standards.

11. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or service offerings. When we make material changes, we will notify you via email or a prominent notice on our site. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our platform following any update constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please do not hesitate to get in touch. You can reach our support team at support@slotsgallery.com or via the 24/7 live chat available on our website. We are here to help and will address your privacy-related inquiries promptly and transparently.